Support
Quiet Pilot is built by a small team. There's no ticket portal and no chatbot — your email lands in our inbox, a person reads it, and we usually reply within one business day.
Contact us
Email hello@stratfordmeridianlabs.com — include your iPhone model and iOS version if you're reporting a problem. Because the app collects no data, we genuinely can't see what went wrong on your device; a short description of what you did and what you expected helps enormously.
Common questions
The app is downloading something. What is it?
On first launch Quiet Pilot fetches its speech-recognition model so transcription can run entirely on your phone — that one download is the price of never sending your voice to a server. The much larger ~2.4 GB Pro model (Qwen 3 4B) is downloaded when you unlock it, or on iPhones that can't run Apple Intelligence, where it's the free engine. On iPhones that can run Apple Intelligence, free notes use Apple Intelligence, which needs no download at all. The Pro model download waits for Wi-Fi unless you allow cellular in Settings; the small transcription model downloads on any connection at first launch.
Which iPhones does it run on?
Quiet Pilot requires iOS 26. AI notes use Apple Intelligence where the iPhone supports it, and the Pro model (Qwen 3 4B) where it does not — on those iPhones the Pro model is the engine and is free. Either way the app installs and transcribes on iOS 26 iPhones, though the ~2.4 GB Pro model wants a few gigabytes of free memory to run smoothly.
Words aren't appearing while I speak.
Check that Quiet Pilot has microphone permission (Settings → Privacy & Security → Microphone). If the transcript appears only after you press Stop, force-quit the app and try again — and if it persists, email us; that's a bug we want to hear about.
Where are my notes stored? Are they backed up?
Notes live in the app's private storage on your iPhone and are included in your normal device backup (iCloud or computer), under settings you control. Nothing you record is sent to us or to a cloud AI.
I deleted a note by mistake.
Open Recently Deleted in the app. Deleted notes stay there for 30 days before being permanently removed.
Can I get my notes out of the app?
Yes — you're never locked in. Share any single note as plain text straight from the notes list, or export your whole library as Markdown or JSON from Settings.
How do refunds work?
Purchases are handled by Apple, so refunds are too: go to reportaproblem.apple.com, sign in with your Apple ID, and request a refund for Quiet Pilot. Apple decides refunds directly; we can't override them, but if something in the app let you down, tell us anyway — we'd like to fix it.
What’s free, and what does the unlock cost?
Recording and live transcription are free and unlimited, always. The free tier also shapes 3 AI notes every 7 days. On iPhones that can run Apple Intelligence, those free notes use Apple Intelligence; on iPhones that can't, the Pro model (Qwen 3 4B) is the engine and is free. A one-time US$9.99 unlock (shown in your local price on the App Store) removes the limit everywhere and adds the Pro model on iPhones that can run Apple Intelligence. No subscription, ever — pay once and it’s yours, updates included.